No more waiting in all day for your parcel!
If you are ordering from the UK we will provide you with a one hour delivery window so you do not have to wait in all day for your parcel.
When we deliver for you:
- You are given a one hour delivery window
- You are notified of this by text or email
- If not convenient you can use the text or email to change the delivery date
|Channel Islands (Jersey, Guernsey)||£10|
|Ireland (Republic of)||£10|
INTERNATIONAL DELIVERY CHARGES
|Belgium, Denmark, France, Germany, Luxembourg, Monaco, Netherlands||£10|
|Austria, Corsica, Greece, Italy, Portugal, Spain, Vatican City||£20|
|Gibraltar, Liechtenstein, Malta, Norway, San Marino, Switzerland||£30|
|Australia, Canada, USA, New Zealand||£40|
DELIVERY TIMES & RETURNS POLICY
All our orders are shipped with either DPD or Royal Mail. We offer next working day delivery service on nearly all our stock items. Sometimes orders placed later in the day will not be shipped until the next working day to reach you the day after. Orders over £50 will be shipped either First Class or Interlink Express depending on the weight of item. Orders below £50 will be shipped using Second Class service.
Please note that you may be liable for import TAX when you receive the item in your destination, this may be different for different locations (as a guide the UK VAT rate is 20% ). It is important that you understand and budget for any import taxes that you may have to pay. eXtreme Kite Shop cannot be held responsible for these charges and if they are due you should be contacted by your customs office. If eXtreme Kite Shop send an item out and it is then rejected by the customer due to these import charges you will receive the full refund for the item when it is returned to eXtreme Kite Shop minus the total shipping and returns costs.
Our products should meet or exceed your expectations. However if you are not completely satisfied with your purchase we offer a 14 day “no quibble” guarantee. Our “no quibble” guarantee means that if for any reason you are unhappy with your purchase, you can return it to us within 14 days of the date you received the item, complete unused, with its original packaging and we will issue a full refund for the price you paid for the item.
Please note: we can only guarantee a full refund of used items if they are faulty. Any duplicatable products such as Videos or DVDs can only be exchanged if they are faulty. Please see our exchange policy for used products you are not entirely satisfied with.
Before returning items for refund or exchange please notify us of your intentions either by e-mail or by phone on 01905 820566
Returns should be addressed to:
23 Whitewood Way
Please note that there will be a shipping charge if you return an item to us. The charge will only be the actual shipping cost that we paid when sending an item to you.